Product Related
Is abxylute just for streaming? Can I play other games as well?
It's mostly for streaming, meaning that you can stream from the cloud or your PC/consoles. You won't be able to install Steam games locally but you will be able to remote play Steam or console games through streaming software such as Steam Link or Moonlight. Also, light Android games work well on abxylute.
Is the console Wi-Fi 6?
No, it's not Wi-Fi 6 but there's a 2T2R MU-MIMO Wi-Fi chip to ensure high-speed data transmission even in crowded Wi-Fi environments. Our test shows it performs perfectly ok without Wi-Fi 6.
My device is unable to charge?
Firstly, it is recommended to use the original charging cable that comes with our device. Additionally, please ensure that you are using a USB-A to Type-C charging cable, rather than Type-C to Type-C. If you are still experiencing issues, using a charger with a power output of 20W or below should resolve the problem.
Does it come with 5G? option with sim card?
Including a SIM card in the abxylute would allow for seamless switching but the cost of this feature would substantially raise the price of the console. Also, the cost of data plan is still relatively high. We will consider adding this feature in later versions but not for the first generation of abxylute.
Shipping & Order
What if I have questions about my console or my order?
If you have any questions or need assistance with your console or order, please contact our support team at support@abxylute.com. We also invite you to join our Discord channel, where fellow users can share tips and assist each other with quick troubleshooting.
How will I know if my order is placed successfully?
Once you have successfully placed your order, you will receive a confirmation email with all the details of your purchase. If you did not receive the confirmation email, please check your spam folder or contact our support team for assistance.
How do I check the status of my order?
To check the status of your order, you can log in to your account on our website and navigate to the "Order History" section. There, you will find updates on the progress of your order, including shipping and delivery information.
Can I cancel my order?
If you wish to cancel your order, please contact our support team as soon as possible. They will assist you in the cancellation process and provide further instructions based on the status of your order. Once the order is shipped out, you will not be able to cancel your order. Please visit our return policy for the details.
How will my order be delivered to me?
We partner with 4PX for order delivery. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the 4PX website. Usually it takes 7-15 days, varied by the locations.