Frequently Asked Questions
For more questions not covered in the FAQ, please reach out to us at hi@abxylute.com. Additionally, you can find information about the machine in our knowledge base.
Product
It's mostly for streaming, meaning that you can stream from the cloud or your PC/consoles. You won't be able to install Steam games locally but you will be able to remote play Steam or console games through streaming software such as Steam Link or Moonlight. Also, light Android games work well on abxylute.
No, it's not Wi-Fi 6 but there's a 2T2R MU-MIMO Wi-Fi chip to ensure high-speed data transmission even in crowded Wi-Fi environments. Our test shows it performs perfectly ok without Wi-Fi 6.
Firstly, it is recommended to use the original charging cable that comes with our device. Additionally, please ensure that you are using a USB-A to Type-C charging cable, rather than Type-C to Type-C. If you are still experiencing issues, using a charger with a power output of 20W or below should resolve the problem.
Including a SIM card in the abxylute would allow for seamless switching but the cost of this feature would substantially raise the price of the console. Also, the cost of data plan is still relatively high. We will consider adding this feature in later versions but not for the first generation of abxylute.
Shipping & Order
If you have any questions or need assistance with your console or order, please contact our support team at support@abxylute.com. We also invite you to join our Discord channel, where fellow users can share tips and assist each other with quick troubleshooting.
To check the status of your order, you can log in to your account on our website and navigate to the "Order History" section. There, you will find updates on the progress of your order, including shipping and delivery information.
If you wish to cancel your order, please contact our support team as soon as possible. They will assist you in the cancellation process and provide further instructions based on the status of your order. A 5% transcation cost will be beared by the users. Once the order is shipped out, you will not be able to cancel your order. Please visit our return policy for the details.
We partner with 4PX for order delivery. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on the 4PX website. Usually it takes 10-15 days, varied by the locations.