Refund policy

1. Returns Policy 

We stand by our product and offer a 30 day money-back guarantee.

If you are not fully happy with the goods you have received, you can return them to us within 30 days of receiving your order.

To be eligible for returns,

• Products must be undamaged.
• Products must be Not used.

2. How do I return my items? 

You have up to 30 days to start your return from the moment you receive the item. Please include the original packaging with your return.

 

PLEASE NOTE

• We do not charge any extra fees on the returns. / You will need to pay restocking fee of percent on the returns.
• We are not responsible for the return shipping costs of the items, for orders that have no product quality issues but need to be returned, we are not responsible for return fees

• Items from different orders can be returned within the same package.

• Please DON'T return any damaged goods unless you're told to by a member of our support team. If you do this, it will delay us resolving your issue.

 

RETURNS ADDRESS

 

Please email us (hi@abxylute.com) to get the address if you need to return.

 

ABOUT REFUNDS

Refunds will be applied to the form of original payment method used to make the order. 

Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.

• Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin (eg China).

You will receive your refund within 48 hours after we have received your item.

 

3. Received a faulty item? 

We're sorry to hear you have received a faulty items. We will be able to facilitate a free return for you if this is needed regardless of your location. So that we are able to assist you in the best way possible please contact our support team through [ hi@abxylute.com ] with the following info:

• Your name
• Contact information
• Original invoice or cash receipt, indicating the date of purchase, dealer name and model number of the product